Legal

Privacy Policy

Last updated: 2026

At Pulsezymor, we are committed to protecting the privacy and personal data of our guests, website visitors, and concierge clients. This Privacy Policy explains how we collect, use, store, share, and safeguard the information you provide when interacting with Pulsezymor.com or engaging our concierge services. By using our website, you acknowledge that you have read and understood this policy.

1. Data Controller

The data controller responsible for processing your personal information is Pulsezymor, with offices in Helsinki, Finland. For any inquiries relating to this Privacy Policy or your personal data, you may reach our Data Protection contact at [email protected].

2. Information We Collect

We collect information that you voluntarily provide to us, as well as data automatically gathered when you use our website. The categories of information we may collect include:

2.1 Information You Provide

Identification details such as full name, salutation, and date of birth (where relevant for age-restricted entertainment facilities at partner hotels).
Contact information including email address, phone number, and postal address.
Reservation preferences such as preferred hotel, room type, travel dates, dietary requirements, and accessibility needs.
Communications you send us, including messages, feedback, and concierge requests.
Payment-related information collected by our trusted partner properties (Pulsezymor itself does not store full card details).

2.2 Information Collected Automatically

Device and browser information (type, version, operating system, screen resolution).
IP address and approximate location derived from it.
Pages visited, time spent on each page, scroll depth, and referral source.
Cookies and similar technologies (see our Cookie Policy for full details).

3. Legal Basis for Processing

Under the EU General Data Protection Regulation (GDPR) and Finnish data protection law, we process your personal data on one or more of the following legal bases:

Consent — when you submit a contact form, subscribe to communications, or accept non-essential cookies.
Contractual necessity — when processing is required to arrange or fulfill a reservation or concierge service.
Legitimate interest — to improve our website, prevent fraud, ensure security, and provide tailored hospitality.
Legal obligation — to comply with tax, accounting, anti-money-laundering, and other applicable Finnish or EU regulations.

4. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your concierge inquiries and arrange luxury hotel reservations.
To personalize your stay and tailor curated Nordic experiences to your preferences.
To communicate updates relating to your reservation or travel plans.
To send service announcements and, with your consent, occasional curated editorial content.
To analyze website performance, improve user experience, and optimize content.
To comply with legal obligations and protect against fraudulent activity.

5. Sharing of Information

We do not sell, rent, or trade your personal data. We share information only with the following categories of recipients, and only to the extent necessary:

Partner hotels — to confirm reservations and personalize the on-property experience.
Trusted service providers — including hosting, analytics, email delivery, and chauffeur services, all bound by confidentiality and data-processing agreements.
Legal and regulatory authorities — where required by Finnish or EU law, court order, or to protect our legal rights.

6. International Transfers

Your data is primarily stored within the European Economic Area (EEA). Where we engage providers outside the EEA, we ensure appropriate safeguards such as the European Commission's Standard Contractual Clauses or equivalent mechanisms recognized under GDPR.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The general retention periods are:

Data Category	Retention Period
Concierge inquiry forms	Up to 24 months from last contact
Reservation records	6 years (for accounting compliance)
Marketing preferences	Until consent is withdrawn
Website analytics (anonymized)	Up to 26 months

8. Your Rights Under GDPR

If you are a resident of the European Union, the United Kingdom, or another jurisdiction with similar protections, you have the following rights:

Right of access — to obtain confirmation of, and a copy of, the data we hold about you.
Right to rectification — to correct inaccurate or incomplete information.
Right to erasure — to request deletion of your data, subject to legal retention requirements.
Right to restriction — to limit how we process your data in certain circumstances.
Right to data portability — to receive your data in a structured, machine-readable format.
Right to object — to processing based on legitimate interest or direct marketing.
Right to withdraw consent — at any time, without affecting prior lawful processing.
Right to lodge a complaint — with the Finnish Data Protection Ombudsman (tietosuoja.fi) or another competent supervisory authority.

To exercise any of these rights, please contact [email protected]. We respond to all verified requests within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential functions, analyze usage, and enhance your experience. You may manage your cookie preferences at any time. For full information, please see our dedicated Cookie Policy.

10. Children's Privacy

Pulsezymor's services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a minor has submitted information to us, please contact us so that we may promptly remove it.

11. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect personal data, including TLS encryption, restricted access, secure hosting, and routine security reviews. While no online transmission is completely secure, we continuously improve our protective measures.

12. Third-Party Links

Our website may contain links to third-party sites, including partner hotel pages and social media. We are not responsible for the privacy practices of those external sites and encourage you to review their respective policies.

13. Marketing Communications

We may, with your consent, send curated editorial features, seasonal travel insights, and exclusive concierge offers. You can unsubscribe at any time using the link included in every marketing email or by contacting [email protected].

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

15. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or our handling of your personal data, please contact:

Pulsezymor — Concierge & Data Protection
Helsinki, Finland
Email: [email protected]